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Air Ambulance Industry: Business Continuity Amidst COVID-19


Business as usual or business continuity in the face of Coronavirus pandemic has been a concern that has cut across sectors and the air ambulance industry is no different. Staggered staff strength and smaller workdays have been highly recommended for most industries. However, the same does not apply to the air ambulance industry due to the emergency and life-saving nature of the services that the sector brings to the people. The services are especially important in these unprecedented times.

For the employers, it is a tough struggle of maintaining the balance between business as usual in the interest of the general public and the moral obligation towards the health of its employees. We take a look at the solution from a technology point of view.

Deskless Solutions for the Air Ambulance Industry

The frontline workers in the air ambulance industry are obviously rarely at the desk. This precludes communication with them through traditional mediums where the workforce is reached through desktops and laptops.

In these tough times, however, employers need to keep in touch and keep the frontline workers educated about the dos and don’ts, lest the risk of contracting the Coronavirus infection. The result: sick employees, dent to business reputation, and exposure to legal claims.

A deskless communication solution for the mobile workforce that features crisis communication, reminders, task assignment and tracking, peer-to-peer communication, attendance, and shift roster, and two-way mass communication is important.

Instant Installation on Mobile Phones is a Must

A plug-and-play solution is what the air ambulance industry needs at a time where getting the technical help for installation can be tough owing to the COVID-19 scare. The frontline workers must be able to download it directly on their phones and use them with almost no assistance at all.

It is recommended that the players in the air ambulance industry try such solutions on a trial basis, gauge how well they fit the organizational needs, and then make an informed decision.

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